Question 1

Can I return or exchange a product purchased from Halithely Hats?

Accepted Answer

No, all products sold by Halithely Hats are subject to a no-return policy. However, exceptions are made if the delivered product is defective or does not match the item ordered. In such cases, please contact us via the Contact Us page to arrange an appropriate solution.

Question 2

Do Brazilian customers have the right to return items despite Halithely Hats’ no-return policy?

Accepted Answer

Yes, in accordance with the Brazilian Consumer Protection Code, Brazilian customers may return products within 7 days of receipt, provided they are unused and in their original condition, including tags and packaging. Please note that return shipping costs are the responsibility of the customer. Once the product is inspected, refunds will be processed within 7 to 10 business days.

Question 3

How does Halithely Hats protect my personal data?

Accepted Answer

Halithely Hats protects your personal data by implementing appropriate security measures, performing regular audits, and adhering to strict data protection policies. We ensure your data is securely stored and processed to minimize any risks.

Question 4

Can I withdraw my consent for data usage at any time?

Accepted Answer

Yes, you can withdraw your consent at any time. If you no longer wish to receive advertising or promotional materials, simply inform us, and we will stop using your data for those purposes.

Question 5

What is the minimum age requirement to create an account and make purchases on Halithely Hats?

Accepted Answer

You must be at least 18 years old to create an account and make purchases on our website.

Question 6

Does Halithely Hats have the right to refuse my order?

Accepted Answer

Yes, Halithely Hats reserves the right to refuse any order at its discretion.

Question 7

What is the estimated delivery time for international orders?

Accepted Answer

The estimated delivery time for international orders is 10 to 15 business days, depending on the destination.

Question 8

Who bears the responsibility for customs and import taxes?

Accepted Answer

The customer is responsible for any customs charges, including import taxes or fees, as well as providing necessary information or documents for customs clearance.

Question 9

Is it allowed to reproduce or modify content from the Halithely Hats website?

Accepted Answer

No, all content on the Halithely Hats website is protected by intellectual property laws and cannot be reproduced, distributed, modified, or used without express written authorization.

Question 10

Is Halithely Hats responsible for damages caused by browsing its website?

Accepted Answer

Halithely Hats is not responsible for damages to users' devices caused by browsing the website, including issues such as viruses, system failures, or technical problems.

Question 11

Is Halithely Hats responsible for external links on its website?

Accepted Answer

No, Halithely Hats is not responsible for the content, services, or privacy policies of external websites linked on its site. Users access these links at their own risk.

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