Halithely Hats Refund Policy
Halithely Hats No-Return Policy
At Halithely Hats, all our products are sold under a no-return policy. This means that once an order has been placed and the product has been shipped, we do not accept returns, exchanges, or refunds.
The only exception to this policy applies in cases where the delivered product is defective or does not match the item you ordered. If this occurs, please contact us through our Contact Us page to discuss an appropriate solution.
This no-return policy also applies to all online training services offered by HalithelyHats. Once access to the training has been provided, refunds or cancellations will not be granted.
We strongly recommend reviewing product details and online training information carefully before making a purchase. By placing an order on our website, you agree to and accept our no-return policy.
If you have questions or need more information about our no-return policy, please do not hesitate to contact us via our Contact Us page.
Halithely Hats ONLY For Brazilian customers: In accordance with Brazilian consumer protection laws (Código de Defesa do Consumidor), customers in Brazil may return products within 7 days of receipt, provided the products have not been used or altered. This right applies regardless of the no-return policy stated above.
For defective products or incorrect orders, Brazilian customers are entitled to request a refund. In cases where a return is initiated, customers are responsible for covering the shipping costs for the return shipment.
Once the returned product is received and verified to meet the applicable conditions (e.g., unused, with original tags and packaging), we will process the refund within 7 to 10 business days. This period ensures the inspection of the product and complies with the standards established by the applicable Brazilian legislation.
If the customer receives the refund, it is important to note that no additional products will be sent as part of the return process. Should the customer wish to receive a new product, a new order must be placed through the website. The same MANUFACTURING, PRICE and SHIPPING timelines will apply for the NEW ORDER.
By proceeding with a return request, you acknowledge and agree to the terms outlined in this section, including any associated costs and conditions. For further details or assistance, please contact us via our Contact Us page.